Handbook » Chain of Communication Protocols

Chain of Communication Protocols

Sousa Chain of Communication Protocols

At Sousa, we recognize and value the partnership we have with our parents and guardians. Therefore, productive communication between home and school is essential to each child's success. The aim  of the Sousa Chain of Communication protocols is to encourage an atmosphere of open and stress-free exchanges that contribute to a cooperative and mutually supportive environment for the benefit of members of the Sousa community. 

The following protocol focuses on issues with the adults most directly involved in a pupil's life: parent and teacher. In fairness to both parties, it also offers channels for further exploration and dialogue with school administrators on issues that remain unresolved. 

  • As a first step, a brief telephone conference and/ or email between parent and teacher is often all that is necessary to discuss concerns or answer questions regarding a students academic or social progress.

  • A face-to-face conference between the parent and the teacher is recommended if either party feels that a telephone exchange cannot or has not resolved the issue of concern.

  • For any issue that cannot be resolved between the parent and teacher, the next step would be a conference with the teacher, parent, and principal. This may be requested by either the teacher or the parent via email to the principal.

  • If a parent is not completely satisfied with the outcome of the conference involving the teacher and principal, the parent should outline his/her concerns and the details of unresolved issues directly to the principal via email.  The principal will respond to the parent, articulating the schools position on the issues raised by the parent.

  • Should the matter remain unresolved, the parent should communicate with the Superintendent to Schools.  After consulting with the person lodging the complaint and the appropriate personnel involved in the issue, the Superintendent will discuss the disposition of the matter with the person lodging the complaint.

  • An appeal of the decision of the Superintendent may be made, in writing, to the Board of Education.